Bilingual Dental Patient Support Advisor

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

Smilebuilderz LLC is seeking a dedicated customer service representative to enhance patient engagement through quality care. The successful candidate will provide exceptional customer service, schedule appointments using Dentrix, and handle insurance verification in a controlled office environment.

Qualifications include a high school diploma or equivalent call center experience, proficiency in communication, and the ability to multitask effectively. Evening hours and the ability to work with minimal supervision are required, with opportunities for professional growth within the company.

Qualifications

• Experience in a high-volume call center is preferred.
• Professional verbal and written communication skills are essential.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Provide world class customer service to all Smilebuilderz customers.
• Answer multi-line telephone calls efficiently.
• Schedule appointments using office management software (Dentrix).
• Handle insurance verifications and eligibility checks.

Skills

Proficient communicator

Organized

Ability to multitask

Ability to acclimate to change

Team focused

Leadership skills

Ability to work with little supervision

Education

High school diploma/GED or equivalent call center/customer service experience

Tools

Basic office equipment

Multi-line phone system

Job description

Smilebuilderz Mission

To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions.

Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients.

Evening hours required.

Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.

Essential Job Functions:

• Provide world class customer service to all Smilebuilderz customers, employees and business partners.
• Reduce missed appointments.
• Practice HIPAA and maintain compliance in all patient and employee contact.
• Answer multi-line telephone.
• Represent a positive first impression to Smilebuilderz patients.
• Be knowledgeable in patient services and Smilebuilderz departmental functions.
• Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.
• Actively monitor and fill schedule to ensure providers meet daily goals.
• Follow up with patients requesting to schedule an appointment through Solutionreach.
• Professionally communicate with other departments in regards to patient care and queries.
• Process faxes received from the answering service when Data Processing Operators are unavailable.
• Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.
• Inform supervisor of all potential problems and issues immediately.
• Resolve conflict to achieve the best solution with team members.
• Attend and participate in weekly customer care center meetings.

Other Functions:

• Assist with other projects and tasks as assigned by the department Manager.

Requirements

Knowledge, Skills, and Abilities:

• Proficient communicator
• Organized
• Ability to multitask
• Ability to acclimate to change as directed
• Team focused
• Leadership skills
• Ability to work with little supervision

Qualifications:

• High school diploma/ GED or 4 years equivalent call center/customer service experience
• Professional verbal and written communication skills
• Strong organizational skills with ability to multi-task

Machines/Tools/Equipment:

• Basic office equipment
• Multi-line phone system

Working Conditions:

• Primarily a controlled office environment
• Required to sit for extended periods of time
• Periodic scheduled and unscheduled overtime
• Evening hours required