Customer Support Technician

CD Newco LLC d/b/a Curve Dental; Provo (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Full benefits

Job summary

Curve Dental in Provo, Utah, is seeking a Customer Support Technician to deliver omni-channel support (chat, phone, email) and collaborate with support, training, billing, and IT teams. The role is in-office with set hours, paid holidays, and full benefits.

You will troubleshoot, prioritize tasks, and provide accurate, quick assistance in a fast-paced environment; two years of customer service experience is preferred.

Qualifications

• Ability to collaborate with support, trainers, developers, managers and administrators.
• Ability to multi-task efficiently across chat, phone and email channels.
• Strong troubleshooting and problem-solving skills.
• Self-directed, organized, and able to prioritize in a fast-paced environment.
• Provide accurate and timely support to clients.

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email).
• Internal collaboration with support, training, and billing departments.
• External collaboration with client's IT services/third parties.
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.).
• Individual and team-based problem solving.
• Work with Tier 2/Escalation Support Representative.
• Connect to clients via remote software.

Skills

Multi-channel support

Troubleshooting

Cross-team collaboration

Fast-paced environment

Self-directed work

Accurate quick support

Tools

Windows OS

Job description

Customer Support Technician

CD Newco LLC d/b/a Curve Dental Provo, Utah, United States

About this position

About Flex Dental:

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

This position is an in-office role in Provo, Utah.

Job Overview:

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support