Software Customer Support

iDentalSoft; Milpitas (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off (PTO)

Job summary

iDentalSoft is seeking a client-facing specialist in Customer Success & Operations to support US dental practices using our cloud-based platform. You will handle inquiries, deliver remote training on features like Smart Scheduling and Intuitive Charting, and manage end-to-end revenue cycle tasks including dental billing and payment gateway operations.

The role requires IT/Networking skills, familiarity with healthcare/dental industries, and a background in Mac/Windows environments.

Qualifications

• Bachelor’s or Associate’s degree; IT/CS or related technology preferred.
• Healthcare or dental insurance knowledge is a strong advantage.
• Experience with IT, Networking, SQL, or Mac/Windows environments.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage.
• Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.
• Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies; follow up with carriers.
• Manage customer accounts on the iDentalPay payment gateway.
• Provide Tier 1 IT Support for hardware/software integration issues (installing software, drivers, configuring devices).

Skills

IT & Networking

Mac/Windows

Dental/Healthcare knowledge

Customer service

Education

Bachelor’s or Associate’s degree in IT/CS or related Tech field

Tools

Microsoft Office

SQL

Job description

Department: Customer Success & Operations

The role: What you will do

This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.

Key Responsibilities Include:

Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.

Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.

Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).

Required experience and skills

The ideal candidate possesses a versatile skill set and a high level of professionalism.

Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.

Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.

Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.

Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.

Why join iDentalSoft?

We believe in supporting our team the way we support our clients.

• Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
• Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
• Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
• Growth: Continuous professional development and learning opportunities.
• Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.

About iDentalSoft

iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.

The iDentalSoft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.