Customer Support & Success Intern: AI-Driven Ops

Harris Computer; Rhode Island; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to join rotations across Customer Support, Product Management, and Customer Success. You will collaborate with teams to understand products, assist customers, and improve workflows through data and automation.

You'll gain exposure to incident management, reporting, and cross-functional projects, with a focus on learning and applying AI-enabled productivity tools. Pay is $22.00–$25.00 USD per hour in Rhode Island.

Qualifications

• Proficient in SQL.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and support operations.
• Experience with version control and testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior experience with education sector internships.

Responsibilities

• Work closely with Support, PM, and Customer Success to understand products and processes.
• Provide technical support to customers via incident management system.
• Identify ways to improve incident intake, tracking, and reporting.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to improve reporting and efficiency.
• Support customer success and account management activities and coordination.
• Participate in customer success planning, reviews, and adoption discussions.
• Gather end-user requirements for data pipelines and ETL improvements.

Skills

SQL

Python

AWS or Azure cloud

AI-enabled tools

Version control

SQL Server

Postgres

Oracle

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Microsoft Power BI

Tableau

Git

ETL tooling

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to join rotations across Customer Support, Product Management, and Customer Success. You will collaborate with teams to understand products, assist customers, and improve workflows through data and automation.

You'll gain exposure to incident management, reporting, and cross-functional projects, with a focus on learning and applying AI-enabled productivity tools. Pay is $22.00–$25.00 USD per hour in Rhode Island.