Customer Support & Success Intern — AI & Data Focus

Harris Computer; Louisiana (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar Customer Support is seeking an exceptional Customer Support/ Customer Success Intern to join rotations across Customer Support, Product Management, and Customer Success.

You will work with teams to learn products, assist with incident management, and explore AI-enabled tools to improve reporting and workflows while helping coordinate customer engagements. Pay rate: $22.00 - $25.00 USD per hour.

Qualifications

• Pursuing BA/BS in CS or related field; internship focus.
• Strong SQL proficiency and data analysis skills.
• Experience with cloud services and BI tools.
• Interest in AI-enabled productivity tools.
• Experience with education sector internships preferred.

Responsibilities

• Develop understanding of eScholar products, customers, and internal processes.
• Provide technical support and manage incidents.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge capture.
• Participate in testing and process improvement for support workflows.
• Experiment with AI-enabled tools to improve reporting and productivity.
• Support customer success and account management activities.
• Participate in customer success planning, reviews, adoption discussions.
• Participate in design sessions.
• Gather end-user requirements for data pipelines and reporting.
• Analyze data and identify quality issues for ETL.

Skills

SQL

Python

AI tools

Version control

SQL Server

PostgreSQL

Oracle

Education sector internship

Tools

AWS

Azure

Quicksight

Power BI

Tableau

Job description

eScholar Customer Support is seeking an exceptional Customer Support/ Customer Success Intern to join rotations across Customer Support, Product Management, and Customer Success.

You will work with teams to learn products, assist with incident management, and explore AI-enabled tools to improve reporting and workflows while helping coordinate customer engagements. Pay rate: $22.00 - $25.00 USD per hour.