Customer Support Specialist — Warm, Solutions-Driven Service

Four Hands; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Four Hands in Austin, Texas is hiring a Customer Support Representative to be the primary contact for customers, delivering a warm and professional experience via phone and email. You will resolve inquiries related to products, pricing, orders, and shipments while maintaining service standards and collaborating with cross-functional teams.

The ideal candidate brings 2+ years of customer service experience, familiarity with CRM systems, and strong communication skills.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Prior experience using CRM systems strongly preferred.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills with confidence engaging customers.

Responsibilities

• Serve as initial point of contact for Customer Service, delivering a warm, polished experience by phone and email.
• Assist customers with product questions, availability, pricing, order status, shipment tracking, and service-related needs.
• Monitor inquiries and ensure timely, accurate responses aligned with service levels.
• Escalate complex issues to internal teams while maintaining clear customer communication.
• Partner with Sales Operations, Logistics, and other teams to support customer needs and continuity.

Skills

Customer service

Communication skills

CRM experience

Tools

CRM software

Outlook

Excel

Job description

Four Hands in Austin, Texas is hiring a Customer Support Representative to be the primary contact for customers, delivering a warm and professional experience via phone and email. You will resolve inquiries related to products, pricing, orders, and shipments while maintaining service standards and collaborating with cross-functional teams.

The ideal candidate brings 2+ years of customer service experience, familiarity with CRM systems, and strong communication skills.