Customer Support Representative

Four Hands; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Four Hands in Austin, Texas is hiring a Customer Support Representative to be the primary contact for customers, delivering a warm and professional experience via phone and email. You will resolve inquiries related to products, pricing, orders, and shipments while maintaining service standards and collaborating with cross-functional teams.

The ideal candidate brings 2+ years of customer service experience, familiarity with CRM systems, and strong communication skills.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Prior experience using CRM systems strongly preferred.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills with confidence engaging customers.

Responsibilities

• Serve as initial point of contact for Customer Service, delivering a warm, polished experience by phone and email.
• Assist customers with product questions, availability, pricing, order status, shipment tracking, and service-related needs.
• Monitor inquiries and ensure timely, accurate responses aligned with service levels.
• Escalate complex issues to internal teams while maintaining clear customer communication.
• Partner with Sales Operations, Logistics, and other teams to support customer needs and continuity.

Skills

Customer service

Communication skills

CRM experience

Tools

CRM software

Outlook

Excel

Job description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We are seeking a highly professional, customer-focused Customer Support Representative to serve as a key point of contact for our customers and help shape a positive experience with Four Hands.

As part of theSalesOperations team, this individual will act as a trusted resource by resolving customer inquiries,providinghelpful guidance, and delivering a consistent, high-touch service experience. The role also includes a variety of responsibilities that support accuracy, continuity, and operational excellence across the customer journey, including recognizing when to escape more complex issues to theappropriate teams.

This position is ideal for someone who takes pride inrepresentingthe brand, exercises sound judgment, and can balance efficiency with genuine customer care.

In This Role

• Serve asan initialpoint of connection for Customer Service at Four Hands, delivering a warm, polished, and professional experience in every customer interaction by phone and email
• Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service-related needs with a helpful, solutions-oriented approach
• Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels
• Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer
• Partner cross-functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity
• Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication
• Use CRM and other internal tools to document interactions, monitor open items, manage follow-up activities, and ensure a consistent and reliable customer experience
• Recognize opportunities to improve the customer experience and share feedback with leadership
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 2+ years of customer service experience in a customer-facing, professional environment
• Prior experience using CRM systems strongly preferred
• Proficiencyin Microsoft Office, particularly Outlook and Excel
• Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail
• Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers
• Demonstrated judgment, initiative, and accountability in handling customer needs
• A proactive, customer-first mindset paired with the ability to work both independently and collaboratively

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.