Customer Service Pro - South Austin (Temp-to-Hire)

Openwork LLC; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Pay rate $18/hr

Weekday schedule

South Austin location

Temporary-to-hire

Growth potential

Job summary

Openwork LLC in South Austin, TX is seeking a Customer Service Representative to handle order status inquiries, shipment tracking, and delivery updates via phone, email, and live chat. You’ll resolve customer concerns with a professional, detail-oriented approach and maintain a positive customer experience.

The ideal candidate has 3–5 years of customer service experience, strong communication skills, and a dependable, customer-focused attitude.

Qualifications

• 3–5 years of customer service experience.
• Experience providing support through phone, email, and live chat.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Professional demeanor in client-facing roles.
• Strong computer skills and attention to detail.
• Ability to manage multiple priorities with organized work habits.

Responsibilities

• Handling incoming customer calls regarding order status, shipment tracking, and delivery updates
• Responding to customer inquiries through phone, email, and live chat
• Researching and resolving customer issues in a timely and professional manner
• Providing accurate information regarding orders, shipments, and deliveries
• Following up on outstanding customer concerns to ensure resolution
• Maintaining clear, professional, and positive communication with customers
• Managing multiple customer inquiries while maintaining accuracy and attention to detail
• Providing an excellent customer experience with every interaction
• Performing other customer service-related duties as assigned

Skills

Customer service experience

Verbal and written communication

Multitasking

Phone/email/live chat support

Job description

Openwork LLC in South Austin, TX is seeking a Customer Service Representative to handle order status inquiries, shipment tracking, and delivery updates via phone, email, and live chat. You’ll resolve customer concerns with a professional, detail-oriented approach and maintain a positive customer experience.

The ideal candidate has 3–5 years of customer service experience, strong communication skills, and a dependable, customer-focused attitude.