Customer Service Representative

Four Hands; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home furnishings provider in Austin, Texas, is seeking a Customer Service Representative to be the key contact for customers. This role involves providing exceptional customer experiences through effective communication and support for inquiries related to products and orders. The ideal candidate will have over 2 years of experience in customer service, proficiency in CRM systems, and strong Microsoft Office skills. Join a dedicated team and help maintain service excellence.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Prior experience using CRM systems strongly preferred.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the initial point of connection for Customer Service.
• Support customers with questions related to products and order status.
• Monitor incoming calls and emails to address customer requests in a timely manner.

Skills

Customer service experience

Verbal communication

Written communication

Proficiency in Microsoft Office

Education

Bachelor's degree

Tools

CRM systems

Job description

We are seeking a highly professional, customer‑focused Customer Service Representative to serve as a key point of contact for our customers and help shape a positive experience with Four Hands.

In This Role

• Serve as an initial point of connection for Customer Service at Four Hands, delivering a warm, polished, and professional experience in every customer interaction by phone and email.
• Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service‑related needs with a helpful, solutions‑oriented approach.
• Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels.
• Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer.
• Partner cross‑functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity.
• Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication.
• Use CRM and other internal tools to document interactions, monitor open items, manage follow‑up activities, and ensure a consistent and reliable customer experience.
• Recognize opportunities to improve the customer experience and share feedback with leadership.
• Other duties as assigned, in accordance with training and qualifications.
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 2+ years of customer service experience in a customer‑facing, professional environment.
• Bachelor’s degree preferred.
• Prior experience using CRM systems strongly preferred.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers.
• Demonstrated judgment, initiative, and accountability in handling customer needs.
• A proactive, customer‑first mindset paired with the ability to work both independently and collaboratively.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances employees in employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.