Sales Support Specialist, E-commerce

Four Hands; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic furniture design company in Austin is seeking a customer support manager to oversee order processing and enhance customer experiences. Candidates should have 3+ years of experience in customer-facing roles, a Bachelor's degree, and proficiency in Microsoft Excel. The role emphasizes effective communication, decision-making, and collaboration with diverse teams. This position offers an opportunity to join a rapidly growing company that values team members and encourages professional growth.

Qualifications

• 3+ years of experience in a customer facing or customer support role.
• Advanced proficiency in Microsoft Excel (vlookup and pivot table experience).
• Ability to work well in a team environment.

Responsibilities

• Manage all aspects of order process from initial quote to final shipment.
• Ensure smooth and efficient new customer onboarding.
• Maintain a thorough understanding of shipping procedures.

Skills

Customer facing skills

Organizational skills

Multitasking

Communication skills

Decision-making

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

In This Role

• Manage all aspects of order process, from initial quote to final shipment within the E-commerce category
• Ensure smooth and efficient new customer onboarding
• Maintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes
• Partner with Account Executives to understand the unique needs of E-comm customers, gather actionable insights, and develop solutions that strengthen client relationships
• Enhance customer experience by resolving concerns, anticipating needs, and improving processes to drive lasting satisfaction and loyalty
• Prepare and present ad-hoc reports to Account Executives, supporting key sales initiatives and ensuring alignment with overall company objectives
• Collaborate with internal teams, including Sales, Accounting, Logistics, Warehouse, and Art Studio departments, to streamline operations, reduce inefficiencies, and maintain a high level of customer service
• Maximize customer operational performance by providing resources and technical advice
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 3+ years of experience in a customer facing or customer support role
• Bachelor's Degree required
• Advanced proficiency in Microsoft Excel (vlookup and pivot table experience)
• Excellent organizational skills and the ability to multitask effectively in a fast-paced environment

A friendly and collaborative demeanor, with the ability to work well in a team environment

Strong decision-making skills and the ability to work independently

Ability to work in an international environment with diverse teams and customers

Active and engaged listener, with the ability to clearly and concisely communicate with various audiences

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.