Customer Support Specialist — Enterprise Tech

AWC, Inc.; Houston (TX); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

ESOP

Competitive Pay

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Paid Time Off and Holidays

Résumé du poste

AWC, Inc. is hiring for a Customer Service role in Houston. You will be the first point of contact for new customers, resolving requests or routing to the appropriate internal resource to ensure an excellent outcome.

Responsibilities include handling chat, email, and phone inquiries, logging interactions, and upholding our SLA standards while supporting teamwork and continuous process improvements.

Qualifications

• Proficiency with Microsoft Outlook/Teams/Word/Excel and related tools.
• Ability to juggle multiple priorities while delivering results.
• Strong written and verbal communication skills.
• Ability to think on feet and explain decisions clearly.
• Demonstrated work ethic and ownership mentality.
• Team player with a positive attitude.
• Keen to learn and improve processes.
• Valuing relationships with team and customers.

Responsabilités

• Monitor chat, email, and web form inboxes; respond promptly to inquiries.
• Answer customer phone calls.
• Log interactions in the Service Concierge system and route when needed.
• Adhere to SLA targets for response and resolution times.
• Assist in piloting new processes to improve customer service.

Connaissances

MS Office proficiency

multitasking

professional communication

quick decision making

ownership mindset

teamwork

curiosity to learn

relationship building

Outils

Hubspot

Ticketing systems

Description du poste

AWC, Inc. is hiring for a Customer Service role in Houston. You will be the first point of contact for new customers, resolving requests or routing to the appropriate internal resource to ensure an excellent outcome.

Responsibilities include handling chat, email, and phone inquiries, logging interactions, and upholding our SLA standards while supporting teamwork and continuous process improvements.