Customer Service Representative

Cobalt Valley Partners; Austin (TX); On-site; USD 55,000 - 71,000; Full time

Job summary

Cobalt Valley Partners in Austin, Texas is seeking a full-time Customer Service Representative to be the primary client contact, delivering professional support across channels. Responsibilities include handling inquiries via email, phone, and live chat, troubleshooting issues, maintaining accurate records in CRM systems, and supporting administrative tasks to keep operations running smoothly.

The role requires a high school diploma or equivalent, excellent English communication, and a

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience.
• Strong English communication, both written and verbal.

Responsibilities

• Handle customer inquiries via email, phone and live chat.
• Resolve issues and troubleshoot to provide step-by-step solutions.
• Maintain accurate records, update databases and generate reports.
• Provide administrative support and coordinate with colleagues.

Skills

Customer service

Multichannel support

English proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Help desk systems

Project management platforms

Microsoft Office

Job description

Cobalt Valley Partners, a leading financial services firm in Austin, Texas, is hiring a full-time Customer Service Representative. As the primary client contact, you'll ensure needs are met with professionalism and efficiency.

Your daily tasks include handling customer inquiries via email, phone, and live chat, resolving technical issues by troubleshooting and providing step-by-step solutions, and providing exceptional service by being patient, empathetic, and proactive in addressing customer needs. You'll also maintain accurate records by updating databases, generating reports, and ensuring data integrity, and support team operations with administrative tasks such as scheduling meetings, coordinating with colleagues, and managing office supplies. You'll use tools like CRM software, help desk systems, and project management platforms to streamline your workflow, and you'll work in a collaborative, fast-paced environment where adaptability and problem-solving skills are highly valued. The role requires a high school diploma or equivalent, strong communication skills, and a customer-centric mindset.

Join our collaborative team in the vibrant city of Austin, Texas. Our office is in a diverse, culturally rich community known for its dynamic atmosphere.

The annual salary range for this position is between $55,000 and $71,479, with benefits not yet detailed. The role involves performing a variety of tasks, including data entry, customer service, and administrative support, using standard office software such as Microsoft Office Suite. The workplace is typically an office environment, and the position requires a high school diploma or equivalent, as well as basic computer proficiency. Additional qualifications or experience may be preferred but are not strictly necessary.

You should have a high school diploma or equivalent and one year of customer service experience. Proficiency in English is essential, along with the ability to work under pressure and maintain a positive attitude.

• Handle customer inquiries, resolve issues, maintain accurate records, assist with administrative tasksHigh school diploma or equivalent, at least one year of experience in customer service or related field, proficiency in English, ability to work well under pressure, positive attitude