Retail Customer Experience Specialist

Made In Oregon; Portland (OR); On-site; USD 21,000 - 26,000; Part time

Job summary

Made In Oregon is seeking a Customer Service Representative for an on-site, part-time role in Portland. You will be the first point of contact for customers, addressing inquiries, guiding product selections, and resolving issues to ensure satisfaction.

This position requires clear, empathetic communication and the ability to manage multiple tasks in a fast-paced retail environment. Responsibilities include processing orders and returns, maintaining accurate records, and collaborating with sales

Qualifications

• High school diploma or equivalent.
• Prior customer service experience in retail.
• Strong verbal and written communication.
• Basic computer proficiency.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
• Assist customers in locating products, understanding features, and making purchasing decisions.
• Resolve customer complaints and issues by identifying problems, determining solutions, and following up to ensure resolution.
• Process orders, returns, and exchanges accurately while maintaining detailed records of customer interactions.
• Collaborate with other departments such as sales, inventory, and management to improve customer service processes and product availability.

Skills

Communication skills

Problem-solving

Computer literacy

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Made In Oregon is seeking a Customer Service Representative for an on-site, part-time role in Portland. You will be the first point of contact for customers, addressing inquiries, guiding product selections, and resolving issues to ensure satisfaction.

This position requires clear, empathetic communication and the ability to manage multiple tasks in a fast-paced retail environment. Responsibilities include processing orders and returns, maintaining accurate records, and collaborating with sales