Technical Support Specialist — Growth, Mentorship, Flexible Salem Role

Retail Excellence Corp; Salem (OR); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Mentorship

Benefits

Salem flexibility

Job summary

Retail Excellence Corp is seeking a Technical Support Specialist in Salem, OR. You will drive customer onboarding, engage buyers, and support data-driven go-to-market campaigns across Oregon. The role emphasizes reliability, analytics, and client-focused communication.

You will nurture relationships through post-sale follow-ups, funnel optimization, and consistent messaging across channels. A strong background in Avaya and data-entry workflows is preferred to advance growth in a fast-paced

Qualifications

• 3+ years building trust in a fast-moving environment.
• Strong analytical and problem-solving capabilities.
• Working knowledge of Avaya and data entry processes.
• Experience in mid-level inside a temporary role.
• Ability to thrive in a fast-paced retail sales environment.

Responsibilities

• Mine onboarding data to craft compelling initial engagement stories.
• Pitch the company's offering to new buyers.
• Lead data-driven go-to-market efforts for products launching in Oregon.
• Analyze Avaya funnels and fix drop-off points in the process.
• Own post-sale check-ins to turn clients into references.
• Set a weekly cadence to keep sales reps accountable.
• Adjust messaging as market shifts on Salem campaigns.
• Ensure consistent messaging from Salem to digital touchpoints.

Skills

Analytical

Problem solving

Avaya

Data entry

Inside sales

Temporary role experience

Curiosity

Tools

Salesforce Service Cloud

Job description

Retail Excellence Corp is seeking a Technical Support Specialist in Salem, OR. You will drive customer onboarding, engage buyers, and support data-driven go-to-market campaigns across Oregon. The role emphasizes reliability, analytics, and client-focused communication.

You will nurture relationships through post-sale follow-ups, funnel optimization, and consistent messaging across channels. A strong background in Avaya and data-entry workflows is preferred to advance growth in a fast-paced