Customer Support Specialist — Tech Startup (Philadelphia)

GetJobSmart; Philadelphia (Philadelphia County); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Willow West Solutions in Philadelphia, PA is seeking a Customer Service Representative for a full-time role. The position offers a salary range of $50,000 to $68,255 per year, with comprehensive health insurance, paid time off, and professional development opportunities.

You will handle inquiries via phone, email, and chat, and assist with product knowledge and troubleshooting. The role emphasizes collaboration with the customer service team in Philadelphia and a supportive workplace culture,

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer service to our clients, answering questions and resolving issues promptly and professionally.
• Handle customer inquiries via phone, email, and chat, ensuring a seamless experience.
• Assist in troubleshooting and resolving technical issues for our software products.
• Stay updated with the latest industry trends and best practices to continuously improve our service.
• Collaborate with the customer success team to ensure client satisfaction and retention.

Skills

Communication

Customer service

CRM software

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Willow West Solutions in Philadelphia, PA is seeking a Customer Service Representative for a full-time role. The position offers a salary range of $50,000 to $68,255 per year, with comprehensive health insurance, paid time off, and professional development opportunities.

You will handle inquiries via phone, email, and chat, and assist with product knowledge and troubleshooting. The role emphasizes collaboration with the customer service team in Philadelphia and a supportive workplace culture,