Customer Service Rep

Willow Central Inc.; Portland (OR); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition reimbursement

Training programs

Job summary

Willow Central Inc. in Portland, OR is seeking a Customer Service Rep to deliver exceptional support to clients of a growing technology company specializing in retail software solutions.

The role involves responding to emails and phone inquiries, documenting interactions, and collaborating with the support team to provide timely solutions. This full-time, on-site position offers a competitive salary and comprehensive benefits in Portland.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills are essential for customer interactions.
• Prior customer service experience is preferred to handle inquiries effectively.
• Proficiency in English is mandatory for communication with customers and team members.
• Familiarity with CRM systems and basic software tools is desirable.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat to ensure timely resolutions.
• Assist customers with product and service information, troubleshooting, and account management.
• Document and track customer interactions to maintain accurate records for future service delivery.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Provide feedback and suggestions to improve our customer service processes and tools.

Skills

Excellent communication

Customer service experience

Problem solving

Team collaboration

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Laptop/computer skills

Job description

Willow Central Inc. is seeking a Customer Service Rep for its Portland, OR office. This full-time position involves providing exceptional support to clients of a growing technology company specializing in retail software solutions. The role offers a salary range of $48,000 to $65,904.

The Customer Service Rep will handle customer inquiries, resolve issues, and ensure client satisfaction. Daily tasks include responding to emails and phone calls, documenting customer interactions, and collaborating with the support team to provide timely solutions.

The Customer Service Rep will work in a dynamic team environment at Willow Central Inc.'s Portland office in Oregon. The role involves interacting with clients and colleagues to deliver high-quality service and support.

The salary range for this position is between $48,000 and $65,904 per year, providing a competitive base pay that reflects the responsibilities and qualifications required for the role. Employees can also benefit from comprehensive health insurance plans that cover medical, dental, and vision care, ensuring their well-being and that of their families. Additionally, the company offers robust retirement plans, including 401(k) contributions, to help employees save for their future. Professional development opportunities are also available, such as tuition reimbursement and access to training programs, allowing employees to enhance their skills and advance their careers within the organization.

Applicants should possess a high school diploma or its equivalent, demonstrating a solid foundation in education. Excellent communication skills are essential, enabling candidates to effectively interact with customers and colleagues. A customer-centric approach is crucial, as it ensures that the applicant understands and prioritizes the needs and satisfaction of customers. Previous experience in customer service is highly preferred, as it provides practical insights into handling customer inquiries, resolving issues, and maintaining a positive customer experience. Proficiency in English is mandatory, as it is the primary language used in customer interactions and internal communications. This requirement ensures that applicants can effectively communicate with a diverse range of customers and team members.

• Handle incoming customer inquiries, complaints, and requests via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Assist customers with product and service information, troubleshooting, and account management.
• Document and track customer interactions to maintain accurate records and improve future service delivery.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Provide feedback and suggestions to enhance our customer service processes and tools.
• High school diploma or equivalent.
• Previous experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computer software and customer relationship management (CRM) systems.