Customer Service & Tech Support Agent

MCI; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is hiring a Customer Service Representative in Dallas, TX, to provide exceptional support across customer service, technical assistance, and sales. The position involves managing customer interactions, promoting products, and ensuring a best-in-class experience through effective problem-solving skills.

The ideal candidate should have a high school diploma, be fluent in English, and possess strong communication and organizational abilities. Benefits include health coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Typing speed of at least 20 words per minute.
• Comfortable navigating Windows PC applications.

Responsibilities

• Manage inbound and outbound customer interactions with professionalism.
• Provide effective, personalized solutions to customer needs.
• Escalate complex issues when necessary.

Skills

Fluent in English

Proficient in data entry

Excellent communication skills

Basic proficiency in Microsoft Office

Strong organizational skills

Education

High school diploma or equivalent

Job description

MCI is hiring a Customer Service Representative in Dallas, TX, to provide exceptional support across customer service, technical assistance, and sales. The position involves managing customer interactions, promoting products, and ensuring a best-in-class experience through effective problem-solving skills.

The ideal candidate should have a high school diploma, be fluent in English, and possess strong communication and organizational abilities. Benefits include health coverage, paid time off, and opportunities for career growth.