Customer Support Specialist – Service & Billing

Kedia Corporation; Reading (Berks County); On-site; USD 35,000 - 48,000; Full time

Job summary

A dynamic business services firm in Reading, PA is seeking a Customer Service Representative who will provide exceptional support to clients. The role involves addressing customer inquiries, resolving billing issues, and maintaining accurate records. The ideal candidate should excel in active listening and effective communication. This position promises a challenging, fast-paced, and growth-oriented work environment, ideal for individuals eager to develop their skills in customer service.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Strong active listening skills to understand customer needs.
• Capacity to work efficiently in a fast-paced environment.

Responsibilities

• Provide information about products or services to customers.
• Handle customer inquiries and resolve complaints effectively.
• Maintain accurate records of customer interactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Tools

Autodialers

CRM software

Contact center software

Job description

A dynamic business services firm in Reading, PA is seeking a Customer Service Representative who will provide exceptional support to clients. The role involves addressing customer inquiries, resolving billing issues, and maintaining accurate records. The ideal candidate should excel in active listening and effective communication. This position promises a challenging, fast-paced, and growth-oriented work environment, ideal for individuals eager to develop their skills in customer service.