Customer Experience & Billing Specialist

Kedia Corporation; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic technology firm in Lancaster, PA, is seeking a Customer Service Representative to provide exceptional service to customers. In this role, you will address inquiries and complaints, ensuring high customer satisfaction. You will utilize CRM and autodialing tools to manage customer interactions effectively. Ideal candidates will have excellent communication skills and a passion for helping others. Join a fast-paced environment that fosters innovation and personal growth.

Qualifications

• Experience handling customer inquiries and resolving complaints.
• Proficient in CRM and contact center software.
• Strong communication skills in verbal and written forms.

Responsibilities

• Provide information about products and services to customers.
• Resolve customer billing and service complaints.
• Keep detailed records of customer interactions.

Skills

Active Listening

Service Orientation

Critical Thinking

Reading Comprehension

Negotiation

Tools

Autodialers

CRM Software

Microsoft Excel

Job description

A dynamic technology firm in Lancaster, PA, is seeking a Customer Service Representative to provide exceptional service to customers. In this role, you will address inquiries and complaints, ensuring high customer satisfaction. You will utilize CRM and autodialing tools to manage customer interactions effectively. Ideal candidates will have excellent communication skills and a passion for helping others. Join a fast-paced environment that fosters innovation and personal growth.