Customer Experience & Billing Specialist

Kedia Corporation; Scranton (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading business services company is seeking a Customer Service Representative in Scranton, PA. You will engage with customers by phone and in person, addressing inquiries and complaints while ensuring satisfaction. Responsibilities include maintaining detailed records of all interactions and facilitating resolutions for customer grievances. Strong active listening and communication skills are essential for success in this role. This is a contract position, providing opportunities within a supportive environment.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Austin Logistics CallSelect

Microsoft Excel

IBM Lotus Notes

Job description

A leading business services company is seeking a Customer Service Representative in Scranton, PA. You will engage with customers by phone and in person, addressing inquiries and complaints while ensuring satisfaction. Responsibilities include maintaining detailed records of all interactions and facilitating resolutions for customer grievances. Strong active listening and communication skills are essential for success in this role. This is a contract position, providing opportunities within a supportive environment.