Client Experience & Sales Support Specialist

Gage Talent Solutions; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Job summary

Gage Talent Solutions is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and sales teams. The role focuses on problem-solving, proactive communication, and building strong customer relationships.

You will respond to inquiries, provide quotes, process orders, and maintain CRM records while supporting cross-functional teams to ensure satisfaction. A detail-oriented, team-driven professional is ideal for this fast-paced environment.

Qualifications

• Strong customer service experience and a customer-first mindset.
• Excellent communication, organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Excel.
• Experience with CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented attitude.

Responsibilities

• Respond to customer inquiries and resolve issues promptly
• Provide quotes, pricing, and product information
• Process orders and maintain CRM records
• Support sales teams with customer requests and follow-up
• Coordinate with internal departments to ensure customer satisfaction
• Assist with contracts, samples, and administrative tasks

Skills

Customer service

Communication

Excel

CRM systems

Multitasking

Team player

Tools

CRM software

Microsoft Office

Job description

Gage Talent Solutions is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and sales teams. The role focuses on problem-solving, proactive communication, and building strong customer relationships.

You will respond to inquiries, provide quotes, process orders, and maintain CRM records while supporting cross-functional teams to ensure satisfaction. A detail-oriented, team-driven professional is ideal for this fast-paced environment.