Client Support Specialist

Kedia Corporation; Harrisburg (Dauphin County); On-site; USD 30,000 - 50,000; Full time

Job summary

A global company in customer service seeks a Customer Service Representative in Harrisburg, PA. The role involves addressing customer inquiries, maintaining records, and resolving complaints to ensure a high level of service. Ideal candidates will possess strong communication skills and the ability to problem-solve effectively. Experience with customer relationship management software is a plus. Join a fast-paced environment focused on delivering exceptional customer experiences.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Service Orientation

Speaking

Persuasion

Critical Thinking

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A global company in customer service seeks a Customer Service Representative in Harrisburg, PA. The role involves addressing customer inquiries, maintaining records, and resolving complaints to ensure a high level of service. Ideal candidates will possess strong communication skills and the ability to problem-solve effectively. Experience with customer relationship management software is a plus. Join a fast-paced environment focused on delivering exceptional customer experiences.