Customer Experience Specialist — Fast, Helpful Support

GAGE PERSONNEL; Reading (Berks County); On-site; USD 55,000 - 60,000; Full time

Job summary

Gage Personnel is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and support the sales team. The role emphasizes problem-solving, CRM usage, and cross-department coordination.

The ideal candidate will manage inquiries, quotes, orders, and product information while maintaining accurate CRM records and contributing to a positive customer journey.

Qualifications

• Strong customer service experience and a customer-first mindset.
• Excellent communication, organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Excel.
• Experience with CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented attitude.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Provide quotes, pricing, and product information.
• Process orders and maintain CRM records.
• Support sales teams with customer requests and follow-up.
• Coordinate with internal departments to ensure customer satisfaction.
• Assist with contracts, samples, and administrative tasks.

Skills

Customer service

Communication

Multitasking

Team player

Tools

CRM systems

Job description

Gage Personnel is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and support the sales team. The role emphasizes problem-solving, CRM usage, and cross-department coordination.

The ideal candidate will manage inquiries, quotes, orders, and product information while maintaining accurate CRM records and contributing to a positive customer journey.