Customer Support Specialist: Resolve & Delight

ADP, Inc.; Mukilteo (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

ADP, Inc. in Mukilteo, WA is seeking a Customer Support Representative to handle inquiries by phone and e-transactions on orders, payments, and account service.

You will process orders, apply payments, issue credits, and track shipments while safeguarding sensitive information. Responsibilities include communicating with customers, collaborating with sales, documenting interactions, and contributing to process improvements to deliver timely, high-quality service.

Qualifications

• Minimum of 1 year in customer service experience.
• Excellent written and verbal communication skills.
• Professional appearance and presentation.
• Excellent computer knowledge, especially with Microsoft Office.
• Ability to handle stressful situations and maintain confidentiality.

Responsibilities

• Answers incoming telephone queue and/or contacts customers via telephone or email.
• Works with sales team to process customer orders.
• Processes documentation and follows up on customer inquiries to complete service.
• Documents all customer interactions in databases for accurate history.
• Collaborates with internal departments for problem resolution and process improvement.
• Performs department-specific duties and participates in special projects.

Skills

Communication skills

Microsoft Office

Handling stress

Telephone skills

Confidential information handling

Education

General education, vocational training and/or on-the-job training

Job description

ADP, Inc. in Mukilteo, WA is seeking a Customer Support Representative to handle inquiries by phone and e-transactions on orders, payments, and account service.

You will process orders, apply payments, issue credits, and track shipments while safeguarding sensitive information. Responsibilities include communicating with customers, collaborating with sales, documenting interactions, and contributing to process improvements to deliver timely, high-quality service.