Banking Client Support Pro

ADP, Inc.; Santa Maria (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

ADP, Inc. in Santa Maria, CA is seeking a Client Support Specialist to provide telephone and email customer service for bank customers and personnel. You will manage inquiries, troubleshoot issues, and assist with banking transactions, while escalating complex problems to supervisors as needed.

The role requires strong communication, a high volume call handling capability, and accurate data entry. Training focuses on product knowledge, compliance, and customer service excellence.

Qualifications

• High school diploma or GED; 1+ years call center or customer service in finance or business environment.
• Exceptional listening, verbal, written and interpersonal communication skills.
• Courteous and professional social skills for business interactions.
• Basic knowledge of bank operations, products and services.

Responsibilities

• Provides basic support to Bank customers by phone or email and delivers superior service.
• Greets customers professionally and responds to inquiries with appropriate direction.
• Handles a high volume of calls and provides accurate information using available resources.
• Resolves customer issues by researching, clarifying, and escalating when needed.
• Performs operational tasks like balance/transfer requests, password resets, and other standard requests.

Skills

Customer service

Call center

Communication skills

Typing

Education

High school diploma or GED

Job description

ADP, Inc. in Santa Maria, CA is seeking a Client Support Specialist to provide telephone and email customer service for bank customers and personnel. You will manage inquiries, troubleshoot issues, and assist with banking transactions, while escalating complex problems to supervisors as needed.

The role requires strong communication, a high volume call handling capability, and accurate data entry. Training focuses on product knowledge, compliance, and customer service excellence.