Customer Support Specialist — Problem Solver

Intelogix; El Paso (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring for a full-time customer service role focused on helping customers with SNAP EBT transactions. You will solve problems, deliver Best-In-Class support, and guide customers through solutions with empathy.

The position offers paid training, medical/dental/vision insurance, paid time off, employee discounts, and opportunities for career advancement. Weekend/holiday flexibility is required.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Responsibilities

• Provide information about SNAP EBT transactions to customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Job description

InteLogix is hiring for a full-time customer service role focused on helping customers with SNAP EBT transactions. You will solve problems, deliver Best-In-Class support, and guide customers through solutions with empathy.

The position offers paid training, medical/dental/vision insurance, paid time off, employee discounts, and opportunities for career advancement. Weekend/holiday flexibility is required.