Customer Service Representative - Onsite

Intelogix; El Paso (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring for a full-time customer service role focused on helping customers with SNAP EBT transactions. You will solve problems, deliver Best-In-Class support, and guide customers through solutions with empathy.

The position offers paid training, medical/dental/vision insurance, paid time off, employee discounts, and opportunities for career advancement. Weekend/holiday flexibility is required.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Responsibilities

• Provide information about SNAP EBT transactions to customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Job description

Pay rate: $12/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Provide information about SNAP EBT transactions to customersProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon:Completion of drug screenCompletion of background checkCompletion of fingerprintsInteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.