Customer Support Specialist — Phone & Permits

Florida Window & Door; Florida; Presencial; USD 23.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Resumo da vaga

Florida Window and Door is seeking a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service. This on-site role emphasizes heavy phone communication, attention to detail, and helping customers feel informed throughout their project journey.

You will be the primary contact by phone, use our internal database to retrieve project information and coordinate with other departments.

Qualificações

• High school diploma or equivalent required.
• 2 years of general office/clerical experience.
• Preference for customer service experience via phone, email, and in-person in an office setting.

Responsabilidades

• Serve as the primary point of contact for customers via phone, providing clear, accurate updates.
• Use internal client database to retrieve project information and coordinate with internal departments.
• Compose and send professional responses to inquiries using Outlook.
• Accurately complete permit application forms for various municipalities and counties.
• Mail permit documents to customers for signatures and track returns.

Conhecimentos

Phone communication

Customer service

Data entry

CRM experience

Interpersonal skills

Formação

High school diploma

Ferramentas

Outlook

CRM

Descrição da vaga

Florida Window and Door is seeking a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service. This on-site role emphasizes heavy phone communication, attention to detail, and helping customers feel informed throughout their project journey.

You will be the primary contact by phone, use our internal database to retrieve project information and coordinate with other departments.