Customer Experience & Sales Support Specialist

Window World of Greater Columbus; Gahanna (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Comprehensive paid process and systems

Generous paid time off and holidays

Paid on-the-job training

Stable, full-time hours

Job summary

Window World is seeking a Customer Service Representative (CSR) to handle a high volume of inbound and outbound calls, manage customer data in our CRM, and schedule appointments for installations and service across our residential exterior remodeling products.

CSRs must be energetic, positive, and customer-focused, collaborating with field sales representatives to ensure contract accuracy in the CRM and providing exceptional service to Window World customers throughout the process.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace
• Provide assistance with training and orientation for other team members as assigned.
• Handle deposits, payments, and financial transactions.

Job description

Window World is seeking a Customer Service Representative (CSR) to handle a high volume of inbound and outbound calls, manage customer data in our CRM, and schedule appointments for installations and service across our residential exterior remodeling products.

CSRs must be energetic, positive, and customer-focused, collaborating with field sales representatives to ensure contract accuracy in the CRM and providing exceptional service to Window World customers throughout the process.