Customer Support Specialist

Florida Window and Door; Florida; Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Zusammenfassung

Florida Window and Door is seeking a Customer Support Specialist who thrives on building relationships and delivering exceptional service. The role focuses on heavy phone communication, data accuracy, and guiding customers through permit processes.

On-site, Monday to Friday, 8am to 5pm, you will manage inquiries, update records, and coordinate with internal teams to ensure customer satisfaction throughout their project journey.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 2 years of general office/clerical experience.
• Preference for customer service experience via phone, email, and in-person.

Aufgaben

• Serve as the primary point of contact for customers via phone with updates.
• Retrieve project information from internal databases and coordinate with departments.
• Compose and send professional responses using Outlook.
• Complete permit application forms for municipalities and counties.
• Mail permit documents to customers and track returns.

Kenntnisse

Phone communication

Customer service

Interpersonal skills

Data entry

Word processing

Construction knowledge

Ausbildung

High school diploma or equivalent

Tools

Outlook

CRM software

Jobbeschreibung

FULL TIME POSITION ON SITE. Monday to Friday 8am to 5pm. $20/hour.

Florida Window and Door is the 19th largest Home Improvement company in the Nation! We serve the state of Florida, specializing in the installation of residential Impact Windows and Doors.

We are currently looking for a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service. This role is ideal for someone who enjoys heavy phone communication, is detail oriented, and takes pride in helping customers feel informed and supported throughout their project journey.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates.
• Use our internal client database to retrieve project information. Coordinate with internal departments to gather and relay project details to our customers. Update client database with information communicated to our customers.
• Compose and send professional responses to customer inquiries using Outlook.
• Accurately complete permit application forms for various municipalities and counties, ensuring all customer and property information is correct and current.
• Mail out permit documents to customers for signatures and track their return.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 2 years of general office/clerical experience.
• Preference for experience in customer service via phone, email, and in-person in an office setting.

Required Knowledge, Skills, and Abilities:

• Strong command of business English, spelling, and grammar.
• Proficient in word processing and data entry.
• Experience using a CRM platform preferred.
• Ability to compose accurate and effective correspondence.
• Excellent interpersonal skills and ability to work collaboratively.
• Preference for candidates with basic knowledge of construction business processes.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance