Bilingual Front Desk & Customer Experience Specialist

Window World of Southwest Florida; Sarasota (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Competitive salary

Employee discounts

Process/systems training.

Paid Holidays.

Medical Insurance.

Dental Insurance.

Job summary

Window World of Southwest Florida is seeking a Front Desk Receptionist and Customer Service Representative to greet customers, manage high volume calls, and schedule appointments using our CRM.

You will troubleshoot product and service issues, document complaints, and ensure resolutions with a customer-first attitude.

A energetic, positive team member with strong communication helps deliver a best-in-class experience for Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Job description

Window World of Southwest Florida is seeking a Front Desk Receptionist and Customer Service Representative to greet customers, manage high volume calls, and schedule appointments using our CRM.

You will troubleshoot product and service issues, document complaints, and ensure resolutions with a customer-first attitude.

A energetic, positive team member with strong communication helps deliver a best-in-class experience for Window World customers.