Onsite Customer Support Specialist – Build Connections & Impact

Florida Window and Door; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Florida Window and Door is seeking a Customer Support Specialist who thrives on building relationships and delivering exceptional service. The role focuses on heavy phone communication, data accuracy, and guiding customers through permit processes.

On-site, Monday to Friday, 8am to 5pm, you will manage inquiries, update records, and coordinate with internal teams to ensure customer satisfaction throughout their project journey.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of general office/clerical experience.
• Preference for customer service experience via phone, email, and in-person.

Responsibilities

• Serve as the primary point of contact for customers via phone with updates.
• Retrieve project information from internal databases and coordinate with departments.
• Compose and send professional responses using Outlook.
• Complete permit application forms for municipalities and counties.
• Mail permit documents to customers and track returns.

Skills

Phone communication

Customer service

Interpersonal skills

Data entry

Word processing

Construction knowledge

Education

High school diploma or equivalent

Tools

Outlook

CRM software

Job description

Florida Window and Door is seeking a Customer Support Specialist who thrives on building relationships and delivering exceptional service. The role focuses on heavy phone communication, data accuracy, and guiding customers through permit processes.

On-site, Monday to Friday, 8am to 5pm, you will manage inquiries, update records, and coordinate with internal teams to ensure customer satisfaction throughout their project journey.