Bilingual Front Desk & Customer Care Specialist

Window World; Sarasota (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Competitive salary

Employee discounts

Process training

Paid Holidays

Medical Insurance

Dental Insurance

Job summary

Window World is seeking a Front Desk Receptionist and Customer Service Representative in Sarasota, FL to handle high volumes of inbound and outbound calls, manage customer data in our CRM, and schedule appointments for in-home remodeling services.

The role requires a customer-first attitude, strong communication skills, and the ability to troubleshoot issues across departments, ensuring clear follow-up and resolution for all Window World customers.

Responsibilities

• Handle inbound and outbound calls with professional phone etiquette.
• Maintain knowledge of products, policies, and services.
• Convert inquiries into in-home sales appointments.
• Schedule sales, installations, and service appointments with customers and Window World team.
• Resolve customer issues by identifying causes and facilitating solutions.
• Update customer accounts and document interactions in CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain organized and professional workspace.
• Assist with training and orientation for team members.

Job description

Window World is seeking a Front Desk Receptionist and Customer Service Representative in Sarasota, FL to handle high volumes of inbound and outbound calls, manage customer data in our CRM, and schedule appointments for in-home remodeling services.

The role requires a customer-first attitude, strong communication skills, and the ability to troubleshoot issues across departments, ensuring clear follow-up and resolution for all Window World customers.