Customer Support Specialist - Paid Training & Benefits

InteLogix; Copperas Cove (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in Texas is hiring for a full-time customer service role focused on helping customers via phone and handling outbound collection calls to encourage on-time payments. You will address inquiries, document interactions, and advise customers on solutions while maintaining knowledge of products and policies.

The role includes paid training, medical/dental/vision insurance, paid time off, employee discounts, and clear opportunities for career advancement within a non-seasonal schedule.

Qualifications

• Demonstrated communication skills and customer service experience.
• Typing ability and comfort navigating multiple windows/tabs.
• Ability to solve problems and deliver solutions over the phone.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound collections calls to persuade payments on past-due accounts.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and metrics.
• Seek opportunities to improve the customer experience and processes.

Skills

Communication skills

Customer service

Typing

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

InteLogix in Texas is hiring for a full-time customer service role focused on helping customers via phone and handling outbound collection calls to encourage on-time payments. You will address inquiries, document interactions, and advise customers on solutions while maintaining knowledge of products and policies.

The role includes paid training, medical/dental/vision insurance, paid time off, employee discounts, and clear opportunities for career advancement within a non-seasonal schedule.