Customer Experience Specialist - Paid Training & Career Growth

Intelogix; El Paso, Northern (TX, KY); Hybrid; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in El Paso, TX is seeking a full-time Customer Service Representative to join our team.

You will serve as the primary phone contact, address inquiries, resolve complaints, document interactions, and guide customers through solutions.

The role requires strong communication, a high school diploma, typing ability, and dependable attendance, with paid training and competitive benefits.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
• Typing Assessment required.
• Schedules vary based on job related factors.
• Superb attendance, so you can be there when our customers need us.
• All job offers are contingent upon: Completion of drug screen, Completion of a background check, Required to register fingerprints (if applicable).

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and elevate customer satisfaction goals.

Skills

Phone skills

Typing

Computer savvy

Attendance

Schedule flexibility

Education

High School Diploma or equivalent

Job description

InteLogix in El Paso, TX is seeking a full-time Customer Service Representative to join our team.

You will serve as the primary phone contact, address inquiries, resolve complaints, document interactions, and guide customers through solutions.

The role requires strong communication, a high school diploma, typing ability, and dependable attendance, with paid training and competitive benefits.