Customer Care & Collections Specialist

Intelogix; Northern (KY); Hybrid; USD 12,000 - 18,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discount

Career Advancement

Job summary

InteLogix is hiring for a full-time remote Customer Service/Collections role across the United States. The paid training, benefits (medical, dental, vision), PTO and employee discounts accompany a non-seasonal schedule.

You will review orders, verify details, negotiate payment arrangements, and educate customers on status and options, while maintaining strong communication and attendance. Ideal candidates have 18+, a high school diploma or equivalent, call center or collections experience, and

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Call Center or Collections experience preferred and basic knowledge of data entry.
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing.
• Deal with difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

Skills

Excellent communication

Phone support

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

CRM software

Windows/Mac basics

Job description

InteLogix is hiring for a full-time remote Customer Service/Collections role across the United States. The paid training, benefits (medical, dental, vision), PTO and employee discounts accompany a non-seasonal schedule.

You will review orders, verify details, negotiate payment arrangements, and educate customers on status and options, while maintaining strong communication and attendance. Ideal candidates have 18+, a high school diploma or equivalent, call center or collections experience, and