Full-Time Customer Experience Specialist

Intelogix; Waco (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking an entry-level Customer Support Associate in Waco, TX. You will be the frontline contact, handling inquiries, guiding customers through solutions, and logging interactions in our systems.

The role emphasizes problem solving, empathy, and clear communication. Paid training, benefits, and full-time hours are offered. Weekend and holiday shifts may be required to support customer needs.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Ability to stay engaged on the phone during the shift with minimal distractions.
• Typing assessment and background check may be required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding customers through solutions.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions across all tools/platforms.
• Collaborate with other departments to resolve issues and elevate complex problems.

Skills

Communication skills

Problem solving

Phone support

Time management

Education

High School Diploma or equivalent

Tools

Typing

Job description

InteLogix is seeking an entry-level Customer Support Associate in Waco, TX. You will be the frontline contact, handling inquiries, guiding customers through solutions, and logging interactions in our systems.

The role emphasizes problem solving, empathy, and clear communication. Paid training, benefits, and full-time hours are offered. Weekend and holiday shifts may be required to support customer needs.