Customer Support Specialist - Packaging & Logistics

Landmark Packaging; Aurora (CO); On-site; USD 38,000 - 50,000; Full time

Job summary

Landmark Packaging/360-Pack in Aurora, CO is seeking a Customer Support Representative for a full-time, on-site role. You will respond to inquiries by phone and email, provide order information, and log interactions in the CRM.

You’ll coordinate with sales, operations, and logistics to ensure timely resolution and high customer satisfaction. Ideal candidates have strong communication, basic troubleshooting, and experience with CRM systems; NetSuite is a plus.

Qualifications

• Experience in customer-facing roles with strong service orientation.
• Proficient communication—verbal and written—and ability to explain info clearly.
• Familiarity with CRM or ticketing systems and basic office software.
• NetSuite is a plus but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Log and track issues, and update customer records in the CRM.
• Coordinate with sales, operations, and logistics to resolve issues.
• Process orders and document interactions to ensure accuracy and timeliness.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Communication

CRM proficiency

Troubleshooting

Team collaboration

Education

High school diploma

Business or communications training

Tools

CRM systems

NetSuite

Microsoft Office

Job description

Landmark Packaging/360-Pack in Aurora, CO is seeking a Customer Support Representative for a full-time, on-site role. You will respond to inquiries by phone and email, provide order information, and log interactions in the CRM.

You’ll coordinate with sales, operations, and logistics to ensure timely resolution and high customer satisfaction. Ideal candidates have strong communication, basic troubleshooting, and experience with CRM systems; NetSuite is a plus.