Customer Support Representative

Landmark Packaging; Aurora (CO); On-site; USD 38,000 - 50,000; Full time

Job summary

Landmark Packaging/360-Pack in Aurora, CO is seeking a Customer Support Representative for a full-time, on-site role. You will respond to inquiries by phone and email, provide order information, and log interactions in the CRM.

You’ll coordinate with sales, operations, and logistics to ensure timely resolution and high customer satisfaction. Ideal candidates have strong communication, basic troubleshooting, and experience with CRM systems; NetSuite is a plus.

Qualifications

• Experience in customer-facing roles with strong service orientation.
• Proficient communication—verbal and written—and ability to explain info clearly.
• Familiarity with CRM or ticketing systems and basic office software.
• NetSuite is a plus but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Log and track issues, and update customer records in the CRM.
• Coordinate with sales, operations, and logistics to resolve issues.
• Process orders and document interactions to ensure accuracy and timeliness.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Communication

CRM proficiency

Troubleshooting

Team collaboration

Education

High school diploma

Business or communications training

Tools

CRM systems

NetSuite

Microsoft Office

Job description

Landmark Packaging/360-Pack is a packaging distributor in Aurora, Colorado, United States. The company specializes in packaging solutions that support a wide range of industries, with a focus on reliability and consistent product quality. Team members work in a setting that values safety, operational efficiency, and customer satisfaction. As Landmark Packaging continues to grow, it offers opportunities for individuals who are interested in contributing to a stable, production-oriented environment and building long-term relationships with customers.

Role Description: The Customer Support Representative is a full-time, on-site role based in Aurora, CO. This role is responsible for responding to customer inquiries via phone, email, and other channels, providing accurate information on orders, products, delivery status, and basic troubleshooting. The representative will log and track issues, coordinate with internal teams such as sales, operations, and logistics, and follow up to ensure timely resolution and high customer satisfaction. Daily responsibilities include handling service requests, updating customer records, processing orders, and documenting interactions in the CRM system. The role also involves identifying recurring issues, escalating complex problems appropriately, and contributing to process improvements that enhance the overall customer experience.

Qualifications

Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.

Clear and professional Communication skills, both verbal and written, with the ability to explain information simply and accurately.

Basic Troubleshooting abilities to identify issues, ask clarifying questions, and guide customers toward effective solutions.

Experience working with CRM or ticketing systems and proficiency with common office software (e.g., email, spreadsheets, word processing).

High attention to detail, strong organizational skills, and the ability to manage multiple customer requests in a fast-paced environment.

Demonstrated ability to work collaboratively with cross-functional teams and maintain a positive, service-oriented attitude.

Previous experience in customer support, call center, or service-related roles; experience in manufacturing or packaging is a plus.

NetSuite experience is preferred but not required.

High school diploma or equivalent required; additional education or training in business, communications, or related fields is beneficial.