Customer Service Representative - Packaging

JMI Recruiting Services, LLC; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

JMI Recruiting Services, LLC is assisting a client in the Cleveland, OH area with a Customer Success role in an industrial manufacturing setting. The position focuses on building customer relationships, processing orders accurately, and managing forecasts to avoid stock issues.

Ideal candidates will have proven customer service experience in packaging (labels, printing, tapes, films), strong communication, and solid computer skills to navigate relevant software.

Qualifications

• Proven experience in customer service within the packaging industry (labels, printing, tapes, films).
• Excellent communication with clients and team members.
• Strong computer skills and familiarity with relevant software and technologies.

Responsibilities

• Engages with customers and builds relationships via phone, email, chat, or in-person interactions.
• Gathers and inputs product orders, ensuring accuracy before finalizing sales orders.
• Manages order backlogs to prevent stock shortages and monitors customer forecasts.
• Addresses inquiries and escalates issues to Sales Representatives or relevant teams when needed.

Skills

Communication

Computer skills

Job description

We are currently assisting our client, an industrial manufacturer, with a Customer Success search in the Cleveland, OH area.

Responsibilities

• Engages with customers and builds relationships through phone, email, online chat, or in-person interactions, providing support and information on products and services.
• Gathers and inputs product orders, ensuring accuracy before finalizing sales orders.
• Manages order backlogs to prevent stock shortages and monitors customer forecasts.
• Addresses customer inquiries and concerns; escalates issues beyond the representative's expertise to the designated Sales Representative or relevant team members.

Requirements

• Proven experience in customer service within the packaging industry, encompassing areas such as labels, printing, tapes, and films.
• Exceptional communication skills, enabling effective interaction with clients and team members.
• Proficient in computer skills, with a solid understanding of relevant software and technologies.