Customer Support Specialist (Onsite) — Escalations & Resolution

Russell Tobin; Blue Ash (OH); On-site; USD 27,552; Full time

Job summary

A customer service staffing agency is seeking a motivated Customer Service Representative to join their team in Blue Ash, OH. This role involves managing customer inquiries, resolving complex issues, and maintaining service standards in a fast-paced environment. Candidates should possess strong communication skills, experience in high-volume customer-facing roles, and problem-solving capabilities. This position offers an hourly pay of $20.00 with a schedule from Monday to Friday, 09:00 AM to 06:00 PM EST.

Qualifications

• 1+ year of customer service and/or contact center experience preferred.
• Strong verbal and written communication skills are essential.
• Ability to work independently as well as part of a team is necessary.

Responsibilities

• Manage customer escalations and complaints professionally.
• Handle inbound calls and complete outbound follow-ups.
• Maintain service level standards and productivity goals.

Skills

Customer service experience

Communication skills

Problem-solving skills

Conflict resolution

Ability to manage high call volumes

Job description

A customer service staffing agency is seeking a motivated Customer Service Representative to join their team in Blue Ash, OH. This role involves managing customer inquiries, resolving complex issues, and maintaining service standards in a fast-paced environment. Candidates should possess strong communication skills, experience in high-volume customer-facing roles, and problem-solving capabilities. This position offers an hourly pay of $20.00 with a schedule from Monday to Friday, 09:00 AM to 06:00 PM EST.