Customer Service Representative

Russell Tobin; Blue Ash (OH); On-site; USD 27,552; Full time

Job summary

A customer service staffing agency is seeking a motivated Customer Service Representative to join their team in Blue Ash, OH. This role involves managing customer inquiries, resolving complex issues, and maintaining service standards in a fast-paced environment. Candidates should possess strong communication skills, experience in high-volume customer-facing roles, and problem-solving capabilities. This position offers an hourly pay of $20.00 with a schedule from Monday to Friday, 09:00 AM to 06:00 PM EST.

Qualifications

• 1+ year of customer service and/or contact center experience preferred.
• Strong verbal and written communication skills are essential.
• Ability to work independently as well as part of a team is necessary.

Responsibilities

• Manage customer escalations and complaints professionally.
• Handle inbound calls and complete outbound follow-ups.
• Maintain service level standards and productivity goals.

Skills

Customer service experience

Communication skills

Problem-solving skills

Conflict resolution

Ability to manage high call volumes

Job description

Job Taxonomy: Customer Service Representative

Location: Blue Ash, OH (Onsite Only)

Schedule: Monday – Friday | 09:00 AM – 06:00 PM EST

Duration: 3+ Months (102 Days / 14.6 Weeks)

Pay Rate: $20.00 per hour

Position Overview

We are seeking motivated and customer-focused individuals to join the Customer Support team as a Specialist 2, Customer Support. In this role, you will manage inbound customer inquiries, resolve complex issues, and deliver world-class service experiences.

We are looking for individuals who are passionate about helping customers, enjoy solving problems, and thrive in a fast-paced environment. Candidates with experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer-facing roles are highly encouraged to apply.

Key Responsibilities

• Manage customer escalations and complaints professionally and in alignment with company policies.
• Handle inbound calls and complete outbound follow-ups (callbacks, responses).
• Maintain service level standards and productivity goals.
• Take ownership of customer issues and work cross-functionally with internal teams, partners, and vendors to achieve timely resolution.
• Apply strong negotiation, conflict resolution, and problem-solving skills.
• Identify root causes of recurring complaints and recommend process improvements.
• Advocate as the voice of the customer.
• Accurately document customer interactions in data capture systems.
• Follow escalation procedures and ensure proper tracking and communication.
• Utilize internal tools and knowledge bases to provide accurate information.
• Identify knowledge gaps and recommend updates to policies and procedures.

Qualifications

Required

• 1+ year of customer service and/or contact center experience (preferred)
• Strong verbal and written communication skills
• Ability to manage high call volumes
• Strong problem-solving and conflict resolution skills
• Ability to work independently and within a team
• Must be available to work 09:00 AM – 06:00 PM EST