On-Site Customer Support Specialist – Escalations Expert

Cprime; Cincinnati (OH); On-site; USD 26,174 - 27,552; Full time

Job summary

A customer support firm in Cincinnati is seeking a Specialist 2 for a contract-to-hire position. The role involves managing customer escalations and inquiries, requiring at least 1 year of customer service experience and strong communication skills. The position is full-time with a pay of $19-$20 per hour, working Monday to Friday from 9 am to 6 pm. Ideal candidates will have a background in call center, retail, or any customer service role. This is an on-site role with no remote work available.

Qualifications

• 1+ years of customer service and/or contact center experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer escalations and complaints to professional standards.
• Receive inbound and complete outbound contacts to maintain service levels.
• Demonstrate problem-solving and conflict resolution skills.
• Understand underlying drivers causing complaints to improve processes.

Skills

Customer service experience

Communication skills

Job description

A customer support firm in Cincinnati is seeking a Specialist 2 for a contract-to-hire position. The role involves managing customer escalations and inquiries, requiring at least 1 year of customer service experience and strong communication skills. The position is full-time with a pay of $19-$20 per hour, working Monday to Friday from 9 am to 6 pm. Ideal candidates will have a background in call center, retail, or any customer service role. This is an on-site role with no remote work available.