Customer Experience Specialist II

INRY; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading customer service organization in Cincinnati is seeking a Customer Service Representative to support inbound inquiries and resolve issues. The successful candidate will demonstrate strong problem-solving and conflict resolution skills, advocate for the customer, and manage escalations effectively. Candidates should have a high school diploma and a minimum of 2 years of experience in customer service. The job offers a supportive environment and the chance to make a positive impact on customer experiences.

Qualifications

• Minimum 2 years of customer service and/or contact center experience.
• Experience in de-escalating situations with dissatisfied customers.
• Proficiency in MS Outlook, Word, PowerPoint and Excel skills.

Responsibilities

• Support inbound customer inquiries and resolve issues.
• Manage all customer escalations and complaints professionally.
• Demonstrate problem-solving and conflict resolution skills.
• Advocate for the customer and recommend improvements.
• Capture accurate customer contact information.

Skills

Customer service experience

Conflict resolution

Problem-solving

Negotiation

Data entry

MS Outlook

MS Word

MS PowerPoint

MS Excel

Education

High school diploma or equivalent

Job description

A leading customer service organization in Cincinnati is seeking a Customer Service Representative to support inbound inquiries and resolve issues. The successful candidate will demonstrate strong problem-solving and conflict resolution skills, advocate for the customer, and manage escalations effectively. Candidates should have a high school diploma and a minimum of 2 years of experience in customer service. The job offers a supportive environment and the chance to make a positive impact on customer experiences.