On‑Site Customer Experience Specialist – Finance

Green Dot Corporation; Blue Ash (OH); On-site; USD 55,104,000 - 60,614,000; Full time

Job summary

Green Dot Corporation in Blue Ash, OH is seeking a Customer Service Rep to support inbound inquiries and resolve customer issues with world-class service. You will work in a dynamic team within our Blue Ash, OH office, collaborating with partners to deliver timely, accurate solutions.

This on-site role offers several daily shift options (Mon-Fri, various start times) at an hourly rate of $20.00/hour. The ideal candidate brings 2+ years in a customer-facing role, strong communication, empathy,

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service or contact center experience.
• Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic.
• Proficiency in MS Outlook, Word, PowerPoint and Excel skills.

Responsibilities

• Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.
• Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.
• Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment.
• Advocating as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
• Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.
• Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
• Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
• Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.

Skills

Customer service

De-escalation

Empathy

MS Office

Education

High school diploma or equivalent

Tools

MS Outlook

Word

PowerPoint

Excel

Job description

Green Dot Corporation in Blue Ash, OH is seeking a Customer Service Rep to support inbound inquiries and resolve customer issues with world-class service. You will work in a dynamic team within our Blue Ash, OH office, collaborating with partners to deliver timely, accurate solutions.

This on-site role offers several daily shift options (Mon-Fri, various start times) at an hourly rate of $20.00/hour. The ideal candidate brings 2+ years in a customer-facing role, strong communication, empathy,