Customer Care Specialist — Flexible Scheduling & Growth

Rollins; Fredericksburg (VA); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental & Vision

401(k) with company match

Paid vacation & sick leave

Employee discounts

Résumé du poste

Critter Control, a Rollins Inc. wildlife management leader, is seeking a Customer Service Representative in Fredericksburg, VA. The role centers on delivering exemplary service to existing customers, resolving issues on first contact, and maintaining high satisfaction levels across districts.

The position requires strong communication, data entry accuracy, and the ability to work overtime during peak season. A high school diploma is required and comprehensive benefits are provided.

Qualifications

• Two years experience in a call center or customer service environment.
• Strong knowledge of customer service principles and practices.
• Typing 45 wpm or more; proficient with computer applications.

Responsabilités

• Handle incoming calls from existing customers and track open issues; inform customers of status and follow up.
• Escalate priority issues and report to proper chain of command.
• Follow up with customers to ensure issue resolution and satisfaction.

Connaissances

Call center experience

Customer service

Data entry

Verbal communication

Formation

High School Diploma or equivalent

Outils

Servsuite CRM

Description du poste

Critter Control, a Rollins Inc. wildlife management leader, is seeking a Customer Service Representative in Fredericksburg, VA. The role centers on delivering exemplary service to existing customers, resolving issues on first contact, and maintaining high satisfaction levels across districts.

The position requires strong communication, data entry accuracy, and the ability to work overtime during peak season. A high school diploma is required and comprehensive benefits are provided.