Customer Support Specialist II: Order & Issue Resolution

Allergan Aesthetics; Austin (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

Allergan Aesthetics in Austin, TX seeks a Customer Support Specialist II to deliver top‑notch service to AbbVie customers and sales reps. You’ll handle email order processing, resolve shipping issues, and collaborate with the customer operations team on solutions.

Requirements include 2–4 years of customer service, Salesforce/SAP preferred, MS Office proficiency, and a High School Diploma (Bachelor’s preferred).

Qualifications

• 2–4 years of customer service experience.
• Experience with Salesforce and SAP preferred.
• Proficiency in MS Office Suite.
• Higher education: High School Diploma required, Bachelor’s degree preferred.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Skills

Customer service

Salesforce

SAP

MS Office

Education

High School Diploma

Bachelor's Degree preferred

Tools

Salesforce

SAP

Job description

Allergan Aesthetics in Austin, TX seeks a Customer Support Specialist II to deliver top‑notch service to AbbVie customers and sales reps. You’ll handle email order processing, resolve shipping issues, and collaborate with the customer operations team on solutions.

Requirements include 2–4 years of customer service, Salesforce/SAP preferred, MS Office proficiency, and a High School Diploma (Bachelor’s preferred).