Customer Service Rep II

Allergan; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Allergan is seeking a Customer Support Specialist II to provide top-tier service to AbbVie customers and sales representatives. The role focuses on email order processing, issue resolution, and collaborating with customer operations to develop solutions for shipping challenges.

Ideal candidates have 2–4 years of customer service experience, Salesforce and SAP familiarity, and strong MS Office skills. A high school diploma is required, with a bachelor’s degree preferred; teamwork and a positive

Qualifications

• 2–4 years of Customer Service experience.
• Preferred experience with Salesforce and SAP.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Office Suite.
• High School Diploma; Bachelor's Degree preferred.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Skills

Goal-oriented

Attention to detail

Communication skills

Organization

Problem solving

Education

High School Diploma; Bachelor's Degree preferred

Tools

Salesforce

SAP

Job description

Company Description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Customer Support Specialist II

We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping.

Key Duties and Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.


• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.


• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.


• Deliver exceptional customer service in a courteous and professional manner.


• Manage the order inbox and manage orders received through various channels.


• Work effectively both independently and collaboratively within a team.


• Listen attentively to customer needs and questions, responding appropriately.


• Responsible for managing open orders daily and ensuring timely shipment of orders.


• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Qualifications

• 2-4 years of Customer Service


• Preferred experience with Salesforce and SAP


• Experience working in a team-oriented, collaborative environment


• Proficiency in MS Office Suite


• High School Diploma (Bachelor's Degree preferred)

Skills and Abilities

• Goal-oriented with a positive and curious outlook.


• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.


• Excellent written and oral communication skills.


• Exceptional organizational skills and the ability to prioritize effectively.


• Proficient problem solver with the ability to make quality decisions.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.


• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.


• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html