Remote Customer Experience Specialist - Order & Support

AbbVie; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Paid time off

Job summary

AbbVie is seeking a dependable remote customer service specialist to support customers and sales representatives, processing email orders and resolving issues that may affect shipping. The role emphasizes collaboration with customer operations to develop solutions and deliver top-quality service.

The ideal candidate brings 2–4 years of customer service experience, familiarity with Salesforce and SAP, and strong communication and organizational skills.

Qualifications

• 2–4 years of customer service experience.
• Preferred experience with Salesforce and SAP.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in Microsoft Office Suite.
• High school diploma.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triage emails, and resolve issues in a timely manner, including processing returns, credits, and rebills as appropriate.
• Provide accurate, high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Manage open orders daily and ensure timely shipment of orders.
• Use critical-thinking skills to resolve customer issues and needs effectively.

Skills

Customer service

Attention to detail

Written and oral communication

Organizational skills

Problem solving

Education

High school diploma

Tools

Salesforce

SAP

Microsoft Office

Job description

AbbVie is seeking a dependable remote customer service specialist to support customers and sales representatives, processing email orders and resolving issues that may affect shipping. The role emphasizes collaboration with customer operations to develop solutions and deliver top-quality service.

The ideal candidate brings 2–4 years of customer service experience, familiarity with Salesforce and SAP, and strong communication and organizational skills.