Customer Experience Specialist II: Order & Support

Allergan Aesthetics; Austin (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k)

Job summary

AbbVie seeks a reliable Customer Support Specialist II to deliver top-tier assistance to AbbVie customers and sales representatives. The role emphasizes constructive collaboration with customer operations and timely processing of orders and issue resolution.

Ideal candidates have 2-4 years in customer service, familiarity with Salesforce/SAP, and strong MS Office skills. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• 2-4 years of Customer Service experience.
• Preferred experience with Salesforce and SAP.
• Experience working in a collaborative, team-oriented environment.
• Proficiency in MS Office Suite.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and orders from various channels.
• Work independently and in a team to support customers.
• Listen to customer needs and respond appropriately.
• Manage open orders daily and ensure timely shipment.

Skills

Customer Service

Salesforce

SAP

MS Office

Teamwork

Communication

Education

High School Diploma

Bachelor's Degree preferred

Job description

AbbVie seeks a reliable Customer Support Specialist II to deliver top-tier assistance to AbbVie customers and sales representatives. The role emphasizes constructive collaboration with customer operations and timely processing of orders and issue resolution.

Ideal candidates have 2-4 years in customer service, familiarity with Salesforce/SAP, and strong MS Office skills. A high school diploma is required, with a bachelor’s degree preferred.